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Troubleshooting & FAQ

My scale will not calculate my body fat and body water
Be sure to use the scale barefoot. This is so the analyzing sensors can calculate information more accurately with direct contact.
Dry skin can also be a factor. This is when the analyzing sensors cannot make better contact with your skin, which results in inaccurate readings or no detection.



How do I change my scale from Kg to Lbs?
On the bottom of your scale, there is a small switch next to the battery compartment to change units of measurement.



When I press on the arrow on the glass to input my information, nothing happens.
Make sure you are using the three silver buttons on the "top side" of the scale; not the arrows on the surface. The arrows are there to guide you.



What is the battery type?
Lithium metal CR2032

 

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