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Troubleshooting & FAQ

My scale will not calculate my body fat and body water
This issue will occur when the foot sensors cannot make contact with your skin, which results in inaccurate readings, or no detection. Be sure to use the scale barefoot; the foot sensors will need to make skin contact to calculate information more accurately. Dry skin may also be a factor.


Change the scale from KG to LB
Located underneath of your scale, there is a small switch next to the battery compartment to change the units of measurement.


When I press on the arrow on the glass surface to input my information, nothing happens
Make sure you are using the three silver buttons on the "top side" of the scale; not the arrows on the glass surface.


What is the battery type?
The unit uses a pair of CR2032 batteries.

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    mares

    My scale started doing strange things like giving a reading and slowly lowering the reading until it was impossible for me to be the weight it read.  I changed the batteries, now the scale just stays on 0.00 when I stand on it.  Is there a way to reset it or how do I go about getting a replacement through the lifetime warranty?

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