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Troubleshooting & FAQ

Scale will not set at a direct weight
Ensure the scale is on a hard, flat, and stable surface. Weight will not register until the unit is stabilized.


Using the toddler configuration
If you flip the scale upside down, you will be able to locate two handles on the cradle. Pull the handles outward; this will release the scale from the cradle.


Weighing small pets
For the best results, leave the cradle attached to the scale to form a larger weighing surface.

 

 

 

 

 

 

Valid for BT20 Baby / Toddler Scale.  Model #: BT20

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