Troubleshooting & FAQ


My scale is not responding by the touch of my finger
If you had just received your package from your carrier, attempt to leave the scale at room temperature to have the unit function properly.

Scale will not power on
Attempt to replace your current batteries with new ones. This model uses two CR2032 batteries.

Scale will not power off, it always displays the temperature
This is a normal function. The model will power the "weigh" mode off, but will remain on standby mode with the thermometer continuously running.



Valid for Alta High Capacity Glass Kitchen Scale, Model #: 2210G

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