Troubleshooting & FAQ


My tare knob is no longer working
For the tare knob to work properly, place the plate/bowl onto the mount while taring. If the issue persists, please contact us for further assistance!

The face cover has fallen off
You can simply align the display lens with the dial ring onto the front of the scale, and press back into place.





Valid for Mercado Stainless Steel Dial Scale, Model #: DS21B, DS21P, DS63B, DS63P, DS115B, DS115P, DS2210B, DS2210P, DS4420B, DS4420P, DS13260P

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