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Troubleshooting & FAQ

Scale is not powering on
Try replacing the old batteries with a fresh pair of CR2032 batteries. If your scale is new, ensure that the plastic insulation tab is removed from under the batteries. If the issue persists, please contact us for further assistance.

 


 

How to remove the batteries
Use an item such as a paper clip, pin, sewing needle, etc to pry out the batteries from the battery compartment. Use the "channel/hole" as indicated below to position your item to pry out the batteries.
mceclip0.png

 


 

Touch controls do not register
Make sure the scale surface is clean, and residue free. Always keep the scale at room temperature for the best performance. You could also try rubbing your fingertips together, and press the buttons to see if they register.

 


 

Valid for Arti Glass Kitchen Scale, Model #: 157

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