Troubleshooting & FAQ

When I turn on my scale, Out2 is displayed.

This error message usually means that your scale needs to be re-calibrated. If you plan on calibrating yourself, you are required to have a 5 kg weight to successfully complete this procedure. You can download the calibration procedure from the "Product Manual" section.



My scale does not turn on.

Be sure to check if your scale needs a new pair of batteries. If your scale does not work after replacing batteries, you will have to send it back under warranty. This scale is eligible for a 1 year warranty coverage from date of purchase.



My scale is fluctuating by itself. 

Always be sure that your scale is on a sturdy and level surface upon weighing. Also try to keep about 3 feet away from any other electronics. If the problem continues, this is the case of a bad load cell. Your scale is eligible for a limited 1 year warranty.










Valid for Primo NSF Listed Digital Scales. Model #: P115MPL (metallic), P115CHPL (black), P115NBPL (Royal Blue), P115POPL (pumpkin orange), P115SPPL (soft pink), P115TGPL (tarragon green), P115WPL (white), P115CPL (chrome)

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