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Troubleshooting & FAQ

My display stays on 4 dashes.

This means that the scale is on an unstable surface. Please try on another surface. If you see one dash on the display, you will need to push the unit button to get the measurement you desire. If you are still having this issue, you may be having internal defects. The Granda digital scale is under a 1 year warranty from date of purchase.

 

 

The scale does not power on.

In this case, always check to see if you need a new battery. Second, you can try powering the scale on with the 9 volt adapter that was included. If you are still having issues, this may be the result of a defective scale. The Granda digital scale is under a 1 year warranty from date of purchase.

 

 

 

 

 

 

 

Valid for Granda Stainless Steel Platform Scale.  Model #: 100S

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