Please follow the directions below before contacting Escali for assistance.
- Turn off your scale.
- Open the Escali SmartConnect mobile app, and turn off Bluetooth mode.
- Navigate to the KITCHEN screen.
- Deselect the Bluetooth button if it is selected. It should appear with a black Bluetooth logo. If the button is white and the logo is blue, then you must press the button to turn off the scale's Bluetooth pairing mode.
- Close the Escali SmartConnect mobile app.
- Turn your scale back on.
- Open the Escali SmartConnect mobile app, and turn on Bluetooth mode.
- Navigate to the KITCHEN screen.
- Select the Bluetooth button so it is highlighted white and the logo is blue.
- Your scale should be paired to the Escali SmartConnect mobile app.
If you are still having issues, please send us a message or dial 1-800-467-6408 (Monday-Friday, 8 a.m. to 5 p.m. CST)
Valid for SmartConnect Kitchen Scale, Model #: SC115KS
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