Error message "E1" indicates the SmartConnect Body Scale is having troubles communicating with the Escali SmartConnect app or your mobile device.
The main causes for this are:
- Interference from other electronic devices in the room.
- The app and Bluetooth® on your mobile device are not in OPEN condition. (Bluetooth is not activated on your mobile device.)
- During pairing the mobile device and app are out of range.
- There is trouble with the Bluetooth® module of the user's mobile device.
- Deactivate Bluetooth on all other devices within 40 feet of the SmartConnect Body Scale.
- On your mobile device, turn on Bluetooth functionality and make sure it is discoverable.
- When attempting to pair the mobile device should be within 30 feet of the SmartConnect Body Scale. The closer, the better. =)
- Check to ensure the Bluetooth module on your mobile device is functioning properly.
Valid for SmartConnect Body Scale, Model #: SC200BS