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Troubleshooting & FAQ

My thermometer is not powering on
If the unit is brand new, please remove and check the batteries from the display unit, and probe transmitter for any plastic battery wrapping. Also check to see if the batteries are placed in the correct position inside the battery compartment. If the issue persists, please contact Escali about the product 2 year warranty.



Current temp displays three dashes
This indicates that the display unit and probe transmitter are not connected to each other.

  1. Power both the display unit and probe transmitter off, and wait for a few seconds.
  2. Power the display unit on first.
  3. Then power the probe transmitter on second.
  4. Once the display unit connects to the transmitter, a close to room temperature reading will appear under "current temp" (this indicates the two devices paired together successfully).



While selecting Hamburger meat, the "TASTE" button does not work
Unfortunately, this thermometer will only provide readings for a "well" done burger.



How far to stick the probe into the meat
The most sensitive spot of the probe is about 3/4" of the tip, where you will receive a more accurate and faster reading. While measuring, imagine the tip to be as close to the center of the meat as possible. If the meat has a bone, measure to the center in between the skin and bone, since the bone will tend to get hot.




Battery type
The display unit requires two AAA batteries, and the probe transmitter requires two AAA batteries (total of four AAA batteries).




 

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