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Troubleshooting & FAQ

Only weight is being displayed
Be sure to use the scale with only bare feet for optimal results. Socks, and shoes will cause contact issues which prevents the body composition function to engage.

During the initial setup of a profile, the scale will need to lock a user in to the profile number by storing a weight. The next time a user steps on, the scale will identify users by their previous weight.


Please attempt to go through the profile set up WITHOUT interruptions such as the scale reverting back to "0.0 lb", or powering off while editing your profile (set up will need to be fluid). This is important to engaging the body composition function.

For example:
While the scale is powered off, press "set" (which will take you into the profile editing).

1. You will see P1 flashing; QUICKLY press set to confirm.

2. Gender figure will flash; QUICKLY press set to confirm.

3. Height values will flash; QUICKLY press set to confirm.

4. At last, AGE will flash; QUICKLY press set to confirm.

Once you press set to confirm AGE, the scale will display "0.0 lb" afterwards; place your scale down on a hard surfaced floor and IMMEDIATELY step onto the scale BEFORE IT POWERS OFF. Failing to do so will only result in "weight only mode".

Stay standing on the scale after your weight value flashes, which will follow with a "o" moving across the display indicating the scale is measuring for body composition.

NOTE: This process may need to be repeated after a battery replacement.

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