Scale is not powering on
Attempt to replace the old batteries with a fresh pair of CR2032 batteries. If your scale is new, ensure that the plastic battery tab is pulled/removed from under of the batteries. If the issue persists, please contact us for further assistance.
Touch controls do not register
Make sure the scale surface is clean, and residue free. Always keep the scale at room temperature for the best performance. You could also try rubbing your fingertips together, and then press onto the buttons to see if they register.
"EEEE" error appearing on display
The error message indicates the scale is overloaded. Immediately remove overweight items to avoid damage. Do not exceed more than 5000 grams or 11 pounds.
Valid for Savu Space Saving Scale, Model #: F115